Jiboss Privacy Policy

1. Introduction

Jiboss is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how Jiboss collects, uses, stores, shares, and protects personal data in connection with the operation of the Jiboss online gaming platform, accessible at jiboss.net and through the Jiboss mobile application.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. Jiboss is committed to upholding the data privacy rights of all Filipino players and users of the platform.

This Privacy Policy should be read together with the Jiboss Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

2. Personal Data We Collect

Jiboss collects the following categories of personal data from players and platform users:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government ID details	Account registration, age verification, KYC compliance
Contact Data	Email address, Philippine mobile number, home address	Account communication, verification, support
Financial Data	GCash number, bank account details (BPI, BDO, Metrobank), transaction history	Processing deposits and withdrawals in Philippine Peso (₱)
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud prevention, performance optimisation
Usage Data	Games played, bets placed, session duration, feature interactions	Platform improvement, responsible gaming monitoring
Marketing Data	Communication preferences, promotional opt-in/opt-out status	Sending relevant offers and updates (with your consent)

3. How We Collect Your Data

Jiboss collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you use the Jiboss platform, including cookies, web beacons, server logs, and similar tracking technologies that record your device information, IP address, and browsing behaviour on our platform.
• Third-party sources: Data received from payment providers such as GCash and PayMaya for transaction verification, or from identity verification service providers used to confirm your age and identity in compliance with applicable regulations.
• Publicly available sources: In limited circumstances, Jiboss may supplement your data with information from publicly available sources for fraud prevention and compliance purposes.

4. How We Use Your Personal Data

Jiboss uses the personal data we collect for the following purposes:

• To create, manage, and maintain your Jiboss account, including verifying your identity and age (21+ requirement).
• To process deposits and withdrawals in Philippine Peso (₱) through your chosen payment method.
• To provide access to Jiboss games and platform features, and to personalise your gaming experience.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations.
• To send you marketing and promotional communications where you have provided your consent, or where we have a legitimate interest in doing so.
• To monitor and support responsible gaming, including enforcing deposit limits, session limits, and self-exclusion requests.
• To analyse platform usage and improve the performance, security, and features of the Jiboss platform.
• To resolve disputes, enforce our Terms & Conditions, and respond to legal claims.

5. Legal Basis for Processing

Jiboss processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable data protection principles:

• Contractual necessity: Processing required to fulfil our obligations under the Jiboss Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing carried out for Jiboss's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

Jiboss does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers used to confirm your identity and eligibility to use the Jiboss platform.
• Technology and hosting providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by applicable Philippine law, court order, or regulatory requirement.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of Jiboss's business operations.

All third parties with whom Jiboss shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

Jiboss uses cookies and similar tracking technologies on the jiboss.net website and the Jiboss mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and improve your experience on the platform.

We use the following types of cookies:

• Essential cookies: Strictly necessary for the operation of the Jiboss platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Performance cookies: Used to collect anonymised information about how players use the Jiboss platform, helping us identify and fix performance issues and improve the overall user experience.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
• Analytics cookies: Used to analyse platform usage patterns and measure the effectiveness of our features and content. Data collected through analytics cookies is aggregated and anonymised where possible.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Jiboss platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

Jiboss retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations.
• Technical and usage data: Retained for up to two (2) years from the date of collection, unless a longer retention period is required for security or legal purposes.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be promptly deleted or anonymised.

When personal data is no longer required for any of the above purposes, Jiboss will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by Jiboss:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed by Jiboss, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that Jiboss holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that Jiboss correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Jiboss's legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on Jiboss's legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that Jiboss has not handled your personal data in accordance with applicable data protection law.

To exercise any of the above rights, please contact the Jiboss support team. We will respond to all data rights requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

10. Data Security

Jiboss implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Jiboss platform.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls limiting access to personal data to authorised Jiboss personnel only.
• Regular security assessments, vulnerability testing, and penetration testing of the Jiboss platform.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While Jiboss takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Jiboss will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act.

11. Children and Minors

The Jiboss platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gaming and gambling. Jiboss does not knowingly collect personal data from individuals under the age of 21.

If Jiboss becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Jiboss platform, please contact our support team immediately.

12. International Data Transfers

Jiboss primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where Jiboss uses cloud hosting or technology service providers with infrastructure located abroad.

Where personal data is transferred outside the Philippines, Jiboss ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and the standards set by the National Privacy Commission.

13. Updates to This Privacy Policy

Jiboss reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, Jiboss will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The effective date of the most recent version of this Privacy Policy is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how Jiboss protects your personal data.

14. Contact & Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Jiboss, please contact our support team. We are available 24 hours a day, 7 days a week.

You may reach us by email at: [email protected]

For formal data privacy complaints or requests to exercise your rights under the Data Privacy Act, please include "Data Privacy Request" in the subject line of your message. Jiboss will acknowledge receipt of your request within three (3) business days and will provide a full response within thirty (30) days.

The email address above is provided as plain text for reference only and is not a clickable link. Please copy it manually into your email client to get in touch with us.